Privacy Policy
1. Introduction
At Llama Pack Trips (“we”, “us”, or “our”), accessible via llamapacktrips.com, we are firmly committed to protecting and respecting your privacy. We recognize the importance of safeguarding personal data and maintaining transparency about how we collect, use, and protect information. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of personal data and ensures our compliance with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable data protection laws.
2. Scope of the Policy and Data Controller Role
This Privacy Policy applies to all users of our website, llamapacktrips.com, and related services, and governs all processing of personal data conducted by us. For purposes of GDPR and other applicable privacy legislation, Llama Pack Trips is the Data Controller, responsible for determining the purposes and means of processing your personal data.
If you have any questions regarding this policy or our data practices, you may contact us at [email protected].
3. Categories of Data Processed
We collect and process the following categories of personal data:
a) Usage Data
Includes data automatically collected when you visit llamapacktrips.com, such as IP addresses, browser type, operating system, referring URLs, session duration, and activity logs.
b) Account Data
Consists of identifying information voluntarily provided, including your full name, mailing address, email address, and telephone number, provided during account creation or booking requests.
c) Profile Data
Includes preferences, purchase history, website behavior (e.g., trip interests), and demographic insights used to tailor experiences and service offerings.
d) Communication Data
Includes information you provide when you contact us — such as support requests, messages sent via contact forms, feedback, and interaction history.
e) Technical Data
Includes device type, system configuration, unique device identifiers, and technical logs generated during your interaction with our website or emails.
f) Transaction Data
Data related to the purchase of Llama Pack Trips services, such as payment details (processed through secure third-party processors), booking confirmation, and relevant delivery or travel data.
g) Preference Data
Includes selections regarding communications, marketing consents, newsletter subscriptions, and expressed areas of interest related to our offerings.
4. Legal Bases for Processing
We process your data in accordance with applicable laws and rely on the following legal bases:
– Performance of a contract: Processing necessary to fulfill our agreement, such as processing trip reservations or delivering customer service.
– Legitimate interests: Processing to support business operations, improve services, secure our systems, or perform analytics — balanced against your fundamental rights.
– Consent: Where required, we obtain explicit consent (e.g., marketing emails), which can be withdrawn at any time.
– Legal obligation: Processing may be necessary for compliance with applicable laws or legal claims.
5. Your Rights
As a data subject, you possess the following rights regarding your personal information:
– Right of Access: Request confirmation and a copy of personal data we hold about you.
– Right to Rectification: Request correction of inaccurate or incomplete data.
– Right to Erasure: Request erasure of your data, subject to applicable legal exceptions.
– Right to Restriction: Request limited processing of your data under specific circumstances.
– Right to Data Portability: Request the transfer of your data to another controller in a structured, commonly used format.
– Right to Object: Object to the processing of your data for legitimate interests or direct marketing purposes.
To exercise these rights, please contact us at [email protected]. We will respond to all verified requests in accordance with GDPR and CCPA regulations.
6. Security Measures
We maintain administrative, technical, and physical safeguards to protect your personal data. These include:
– Data encryption (both in transit and at rest)
– Role-based access controls
– Regular data backups and secure storage procedures
– Staff privacy training and incident response protocols
While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
7. International Transfers
Data collected may be transferred to, and maintained on, servers located outside your jurisdiction, including countries not considered to provide an adequate level of data protection by the European Commission. In such cases, we implement appropriate safeguards, including the use of Standard Contractual Clauses approved by the European Commission or equivalent mechanisms under applicable law.
8. Data Retention
We retain personal data only for as long as necessary for the purpose for which it was collected, or as required under applicable laws. General retention periods include:
– Usage and Technical Data: 12 months
– Account and Profile Data: retained while account is active and up to 5 years after final interaction
– Transactional Data: up to 7 years, in compliance with tax and accounting obligations
– Communication Data: 3 years following final correspondence
– Consent records and Preference Data: retained until withdrawal of consent or update of preferences
9. Cookie Policy
Llama Pack Trips uses cookies and similar tracking technologies on llamapacktrips.com for the following purposes:
– Essential Cookies: Required for core site functionalities (e.g., security, form submissions).
– Functional Cookies: Enhance usability and personalize features (e.g., saved preferences).
– Analytical Cookies: Allow us to understand site usage patterns and improve user experiences. These typically involve third-party analytics platforms.
– Performance Cookies: Improve performance and scalability through tracking operational metrics.
10. Cookie Management and Compliance with GDPR & CCPA
By using llamapacktrips.com, users are presented with a cookie banner providing opt-in choices, in compliance with GDPR and CCPA requirements. You can manage your cookie preferences at any time directly from the site banner or by configuring your browser settings.
California residents may exercise their right to opt out of the sale or sharing of personal information under the CCPA. We do not engage in the sale of personal data but will respond appropriately to verified consumer rights requests as mandated by law.
11. Special Protections for Children
We do not knowingly collect or process personal data from individuals under the age of 13. If you believe that a child has provided personal information without appropriate parental or guardian consent, please contact us at [email protected], and we will take steps to delete such data.
12. Policy Updates and User Notifications
We may update this Privacy Policy from time to time to reflect changes in legal, regulatory, or operational requirements. In the event of material changes, we will provide reasonable prior notice either through prominent posting on llamapacktrips.com or direct communication. Continued use of our services following such updates constitutes acknowledgment and consent to the revised policy.
13. Contact
If you have questions, concerns, or requests related to this Privacy Policy or the way Llama Pack Trips processes your personal data, please contact us at:
Email: [email protected]
Website: https://llamapacktrips.com
We are committed to compliance with global privacy laws and welcome all inquiries relating to the privacy and security of your personal information.