Privacy Policy
At Llama Pack Trips (“we,” “us,” or “our”), accessible via llamapacktrips.com (“Website”), we are fully committed to respecting your privacy and protecting your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant privacy regulations. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our Website or interact with our services.
1. Commitment to Privacy and Data Protection
We prioritize your privacy. This Policy reflects our dedication to safeguarding all personal data collected from visitors and users of llamapacktrips.com. We process your information in accordance with strict security standards and only collect what is necessary to provide our services in a transparent and ethical manner.
2. Scope of Policy and Role as Data Controller
This Privacy Policy applies to all users of our Website, regardless of geographical location, and to all personal data collected through your use of llamapacktrips.com, communications, purchases, and bookings. Llama Pack Trips acts as the Data Controller under GDPR, meaning we determine the purposes and means of processing your personal data.
3. Categories of Data We Process
We may collect and process the following categories of personal data:
A. Usage Data: This includes information such as your IP address, browser type and version, operating system, referral source, pages visited, time and date of visit, time spent on pages, and other diagnostic data about your interaction with the Website.
B. Account Data: If you register, sign up, or book with us, we collect your full name, billing and shipping address, email address, telephone number, and account credentials.
C. Profile Data: We collect information about your preferences, purchasing history, tour interests, browsing behavior, and feedback.
D. Communication Data: This includes communication content from you, including enquiries, support requests, messages via email, and any other interactions with our customer service team.
E. Technical Data: Refers to data collected from your device, such as device models, operating systems, time zone settings, browser plug-in types, and system configuration.
F. Transaction Data: Includes purchase and payment information, billing details, details of goods or services purchased, and delivery address. All payment information is processed securely by our payment service providers.
G. Preference Data: We collect marketing consents, product and communication preferences, and opt-in or opt-out selections.
4. Legal Bases for Processing
We process your personal data using one or more of the following legal bases, as provided under the GDPR and other applicable laws:
– Consent: When you give us explicit permission to process your data (e.g., subscribing to newsletters or marketing communications).
– Contract: To fulfill our contractual obligations, such as providing bookings, customer service, or processing transactions.
– Legitimate Interest: To improve Website performance, develop services, nurture customer relationships, and detect fraud—provided these interests are not overridden by your rights.
– Legal Obligation: Where processing is necessary for compliance with legal obligations imposed on us.
5. Your Data Protection Rights
Subject to legal limitations under applicable laws, you have the following rights concerning your personal data:
– Right of Access: You may request a copy of your personal data held by us.
– Right to Rectification: You may request correction of inaccurate or incomplete data.
– Right to Erasure: You may request the deletion or removal of personal data where there is no compelling reason for its continued processing.
– Right to Restrict Processing: You have the right to request we suspend the processing of your data under certain circumstances.
– Right to Data Portability: You may request we transfer your data to you or another provider in a structured, commonly used, machine-readable format.
To exercise any of your data rights, please contact us at [email protected]. We will respond without undue delay and in accordance with applicable laws.
6. Security Measures
We implement rigorous technical and organizational measures to safeguard your personal data. These include but are not limited to:
– Data encryption (SSL/TLS) in transit and at rest
– Role-based access controls and strong password protocols
– Regular security training for personnel
– Secure data center environments and third-party service assessment
– Disaster recovery procedures and up-to-date backup systems
While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or method of electronic storage is 100% secure.
7. International Data Transfers
Given the nature of global operations, your data may be transferred to, and maintained on, servers located outside your state, province, country, or other governmental jurisdiction. In such cases, appropriate safeguards will be applied to protect your personal data, including the use of European Commission-approved Standard Contractual Clauses or transfers to jurisdictions deemed adequate under GDPR.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which we collected it, including legal, regulatory, accounting, or reporting requirements. Retention periods typically include:
– Usage/Technical Data: up to 12 months
– Account and Profile Data: retained for the duration of the account and up to 6 years thereafter
– Communication Data: up to 4 years
– Transaction Data: 6–10 years in accordance with tax and financial regulations
– Marketing and Preference Data: until unsubscribed or withdrawn
9. Cookie Policy
llamapacktrips.com uses cookies and similar technologies to enhance user experience, analyze web traffic, and personalize content. Cookies fall under the following categories:
– Essential Cookies: Required for core site functionality (e.g., navigation, bookings, user authentication)
– Functional Cookies: Enable additional features and remember user preferences
– Analytics Cookies: Collect data on user interactions to help improve site structure and performance
– Performance Cookies: Support site monitoring, error logging, and response times
10. Cookie Management and Compliance with GDPR & CCPA
When you first browse llamapacktrips.com, you will receive a cookie notification enabling you to accept or manage non-essential cookies. GDPR and CCPA-compliant banners are in place to manage consent.
You may also configure your browser to refuse cookies or alert you when cookies are being used. Do note that disabling certain cookies may affect Website functionality.
11. Children’s Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect personal data from anyone in this age group. If we discover that we have collected data from a child under 13, we will delete such data promptly. If you believe that a child under 13 has provided us with personal data, please contact us immediately at [email protected].
12. Changes to This Policy
We reserve the right to amend this Privacy Policy to reflect legal, technical, or business developments. If significant changes are made, we will provide notice by posting a prominent notice on llamapacktrips.com, and you are encouraged to review this page regularly to stay informed.
13. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us using the following details:
Email: [email protected]
We are committed to ensuring your data is handled in accordance with all applicable privacy laws, including the GDPR and CCPA. For any concerns regarding your privacy or how your data is treated, please do not hesitate to reach out.